Managed service is a broad term for defining many functions in a business. Usually, business owners first hear about it when they look at IT outsourcing. It's also a popular term for an IT support company looking to generate a regular stream of income.
Small and medium business owners will find that IT companies offer different descriptions of what they consider a managed IT service package. What are managed services?
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In general, the industry defines Managed IT Services as a program where part of the IT service is carried out proactively and for a monthly fee. However, processes and outcomes will vary depending on how individual companies are approaching their support package.
Many IT support companies simply add a monitoring package for a small fee and call it Managed Services. On the other side of the spectrum, a full-time managed service provider or SME will have an end-to-end platform where they can take charge of their customers' technology and focus on improving the customer experience and technology.
Theory and Purpose: – The main theory behind the value of service is that as companies grow and rely more on their technology, IT companies call for problem-solving to become complex and expensive.
Several companies started out with proactive IT management mixed into their current strategies. There are many levels of monitoring and review to a proactive strategy. The overall objective should be to take active action to reduce the number of reactive problems and business risks.